QUESTIONS,
ANSWERED.

Products marked as pre-order are not ready for immediate dispatch. You place your order and pay the full amount at checkout.

Once your item is ready and dispatched, you will receive your shipping confirmation and tracking information where applicable.

Measure your head circumference, front-to-nape and ear-to-ear before ordering. Our Hair Guide includes the measurements for Small, Medium, Large and Extra Large.

Most units also include adjustable straps to help create a more secure fit.

A closure provides a smaller lace area and is generally easier to install and maintain. A frontal gives more coverage across the front of the head and offers greater styling flexibility.

Check the individual product details to see whether the unit uses a 6×6 closure, 9×6 closure, 13×6 frontal or another construction.

Selected products may offer customisation options such as hairline plucking, knot bleaching or tinting and lace preparation.

Available options will appear on the individual product page before you add the item to your cart.

Hair length is measured from the top of the cap to the ends while the hair is stretched straight.

Curly and wavy textures may appear shorter than straight hair even when they are the same measured length.

Dispatch time depends on the product you purchase. Ready-to-ship items and pre-order items may have different processing times.

Please check the product information and our Shipping & Delivery page for the latest details.

International shipping may be available to selected destinations. Available shipping options and charges will be shown during checkout based on your delivery address.

If you need to request a change or cancellation, contact us as soon as possible. Once an order has entered processing, customisation or dispatch, changes may no longer be possible.

Return eligibility depends on the condition of the product and the type of item purchased. Hair that has been worn, altered, customised or otherwise changed may not qualify for return.

Please read our Returns & Refunds page before sending anything back.

Use gentle, sulfate-free products, detangle carefully from the ends upward and allow the unit to air dry on a wig stand whenever possible.

Use heat protectant before styling with hot tools and store your unit properly when it is not being worn. Visit the Hair Guide for our complete care guidance.