RETURNS & REFUNDS

BUY WITH
CONFIDENCE.

We want you to feel confident when ordering from THESCERINHUB. Please review the information below before requesting a return.

RETURN ELIGIBILITY

BEFORE YOU
SEND IT BACK.

Hair products require special handling for hygiene and quality reasons. Return eligibility depends on the condition of the item and whether it has been altered or customised.

01

Keep It Unused

Items being considered for return should remain unworn, unused and in their original condition and packaging where applicable.

02

Do Not Alter It

Hair that has been cut, coloured, washed, installed, styled, chemically treated or otherwise altered may not qualify for return.

03

Custom Orders

Products prepared or customised specifically for an order may have different return conditions. Contact us before returning any item.

THE PROCESS

NEED TO
REQUEST A RETURN?

Please contact us before sending an item back so your request can be reviewed.

01

Contact Us

Send us your order number, the item you would like to return and the reason for your request.

02

Wait For Review

Our team will review the order details and confirm whether the item is eligible for return.

03

Follow Return Instructions

If approved, follow the return instructions provided by our team. Do not send an item back without receiving return guidance first.

04

Inspection & Resolution

Returned items may be inspected before a refund, exchange or other resolution is confirmed.

GOOD TO KNOW

RETURNS,
EXPLAINED.

Can I return hair after trying it on?
Return eligibility depends on the condition of the product. Hair that has been worn, installed, altered or otherwise changed from its original condition may not be eligible.
Can customised hair be returned?
Products that have been customised specifically for your order may be subject to different conditions because the item has been altered according to your selections.
What if I receive the wrong item?
Contact us as soon as possible with your order number and clear details of what you received so the issue can be reviewed.
What if my item arrives damaged?
Contact us promptly and provide your order details together with clear photos showing the condition of the product and packaging.
When will I receive my refund?
Refund timing can depend on approval, inspection and your original payment method. Any applicable timing will be communicated once your return has been reviewed.
Do I need to contact you before returning something?
Yes. Please contact THESCERINHUB first so your request can be reviewed and, if approved, the correct return instructions can be provided.

NEED HELP WITH AN ORDER?

TALK TO
OUR TEAM.

If you have a return question or something is wrong with your order, contact us with your order number and details.

Contact Us