TRACK YOUR ORDER
WHERE IS
YOUR ORDER?
Once your order has been dispatched, your shipping confirmation will include the tracking information you need to follow its journey.
YOUR TRACKING DETAILS
Check your shipping email.
After your order has been dispatched, you should receive a shipping confirmation containing your tracking number or carrier tracking link.
Open that link to see the latest carrier update and estimated delivery information where available.
Check your spam or junk folder and make sure you're checking the email address used when placing the order.
ORDER STATUS
Order Confirmed
We have received your order successfully. It has not been shipped yet.
Processing
Your order is being prepared. If your item requires customisation or is a pre-order, it may remain at this stage for longer.
Dispatched
Your parcel has left us and has been handed to the delivery carrier. Tracking information should become available around this stage.
In Transit
Your parcel is travelling through the carrier network toward your delivery destination.
Delivered
The carrier has marked the parcel as delivered to the destination.
PRE-ORDER CUSTOMERS
WAITING FOR A
PRE-ORDER?
Pre-order items will not have carrier tracking while they are still being prepared. Tracking becomes available only after the order is ready and dispatched.
Paid doesn't mean shipped yet.
Your pre-order is paid in full when you check out. Once the hair is ready and leaves us, you will receive your shipping confirmation and tracking information where applicable.
CAN'T FIND YOUR ORDER?
LET US
HELP.
If your order has been dispatched and you still cannot locate your tracking details, contact us and include your order number.
Contact Us